Answers for travelers, suppliers, and partners.
Find quick answers about using Traaple, booking experiences, becoming a supplier, and working with our team.
Guests
Traveler FAQs
How does Traaple work?
Traaple uses technology and local discovery data to recommend experiences based on your interests, location, and travel style.
Is Traaple free?
Yes. Traaple is free to use. You only pay when booking paid experiences or services.
Who can use Traaple?
Anyone aged 13 and above who wants to discover, book, or share travel and leisure experiences can use Traaple.
How do I create a Traaple account?
You can create an account with your email or supported social sign-in options.
What are the benefits of having a Traaple account?
An account gives you personalized recommendations, saved experiences, booking access, community features, and exclusive discovery moments.
Do I have to pay in full when booking?
Yes. Bookings are paid in full at checkout unless a specific experience states otherwise.
What forms of payment does Traaple accept?
Traaple supports major card payments and local payment options where available, including mobile money through supported providers.
Can I cancel a reservation?
Cancellation rules depend on the experience policy shown at checkout. When cancellation is available, it must be done through Traaple.
How can I leave a review?
After an experience is completed, eligible guests receive an option to review it.
How can I get help?
Contact Traaple support by email at [email protected] or through the support options available in the app.
Hosts
Supplier FAQs
What is Traaple?
Traaple is a discovery and booking platform that connects people with trusted experiences, activities, restaurants, events, and local operators.
What types of suppliers can join Traaple?
Tour operators, restaurants, activity organizers, nightlife organizers, event planners, and other suppliers offering distinctive local experiences can join.
What are the benefits of partnering with Traaple?
Suppliers gain visibility, booking opportunities, marketing support, customer discovery, and tools for managing availability and reservations.
How do I become a supplier?
Start from the supplier page, create a vendor account, and complete onboarding with your business and experience details.
Is there a fee to list services?
Listing is free. Traaple charges commission only on confirmed bookings made through the platform.
How does Traaple help promote my business?
Traaple supports suppliers through product discovery, campaigns, social channels, search visibility, and curated marketplace placement.
How do I manage bookings?
Registered suppliers get access to a dashboard for listings, availability, reservations, customer updates, and performance data.
How do payments work?
Traaple collects payment from guests and remits payouts to suppliers after completed bookings, minus applicable commission and fees.
How does Traaple ensure supplier quality?
Suppliers are reviewed during onboarding, and ongoing performance is shaped by listing accuracy, service standards, responsiveness, and customer feedback.
How can I update my listing?
Log into your supplier dashboard to edit descriptions, pricing, availability, photos, policies, and other listing details.
Teams
Partnership FAQs
Why partner with Traaple?
Partners gain access to a wider audience, storytelling opportunities, booking infrastructure, traveler insights, and collaboration within a growing African experience network.
What standards does Traaple expect from partners?
Traaple looks for partners who offer safe, authentic, high-quality experiences with transparent pricing, accurate listings, professional communication, and responsible local practices.
Who should I contact about partnerships?
Send partnership questions to [email protected] and include your organization name, location, and the type of collaboration you are exploring.
Still need help?
Reach out with details and the Traaple team will point you in the right direction.