Cancellation Policy

We classify experiences into two categories based on the financial commitment required from suppliers:

• High-Commitment Experiences such as international or premium trips with pre-booked flights or hotel stays, non-refundable deposits, or high operational costs. These are labeled as High-Commitment on the platform.
• Standard Local Experiences with fewer upfront costs, local delivery, or shorter-term preparation. These are labeled as Standard experiences.

A. High-Commitment Experiences

To help suppliers cover upfront costs, refunds are time-based:

Refund options will appear when canceling.

B. Standard Local Experiences

Experiences that require less intensive preparation allow for greater flexibility in traveler cancellations and modifications:

• You can request changes, such as rescheduling, via Manage My Bookings before the refund window closes. Changes are subject to supplier approval and may incur a fee.
• If a supplier cancels or makes a major change, such as date or location, you will be notified and can choose a full refund or reschedule.

Some exclusive or discounted trips marked All Sales Final are not eligible for cancellation or refund. This is always clearly stated before booking.

Missing your experience without canceling will be marked as a no-show and is not eligible for refund. Suppliers may offer alternatives at their discretion, but Traaple is not obligated to reschedule or reimburse.

• Refunds take 3-10 business days to reflect, depending on your payment method.
• All refund requests must be submitted via your Traaple account.
• Refunds are calculated from the time of cancellation request based on the local time zone of the experience.

• While Traaple provides a platform-wide cancellation structure, each experience may have its own specific cancellation terms set by the supplier. Always check the experience policy before booking.
• We encourage all travelers to purchase insurance to protect against unexpected cancellations or delays.